Terms & Conditions
Our company is committed to the quality, completeness and validity of the information provided on its website, subject to any technical or typographical errors that can not be predicted or have occurred unintentionally, including descriptions, photos (color rendering) , etc.) and product prices, or shutdowns of the website due to force majeure, without at the same time committing to the availability of products.
The website www.bizshop.gr is an online store for retail & wholesale of computers, peripherals, tools and electronic, electrical or non-household items.
These terms refer to the sale in Greece of products through the online store www.bizshop.gr of the company under the name "bizshop Sole Facial IKE".
The details of the company are the following:
"Bizshop Single person IKE"
Headquarters:, Distomou 7, Thessaloniki.
Tax Office: Thessaloniki
No. GEMI: 151957906000
The company, in the context of good faith, is not responsible and is not liable for errors due to inadvertence when entering electronic data in the store. Our company reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store without prior notice, informing visitors by posting the new terms and conditions on the website of this online store.
Please note that the change of terms does not apply to orders you have already placed.
The products available from the online store www.bizshop.gr, all have European specifications. The technical characteristics and other details of the available products are available and one can find them by following the search instructions listed in the pages of the online store and later selecting the name of the specific product that interests him / her.
The customer's proposal is sent exclusively via the internet by completing and sending the relevant Order Form that exists in the online store.
Confirmation of receipt of the purchase offer, which is sent automatically immediately after the submission of the order, certifies that the customer's order has been received by our company. However, it does not constitute acceptance of the offer to purchase the customer. The acceptance of the offer for purchase will take place only after the declaration of acceptance of the offer, by our company, which will be sent with a separate electronic message confirming the order and confirmation of sending or receiving readiness from the store.
After sending the order confirmation and the confirmation of the shipment or the readiness of the receipt from our company, both the customer and our company are committed to the purchase and sale of the specific product respectively at the specific purchase price. In any case, you should keep in mind that: The listed prices of the various products that are printed on the pages of the online store are final and include the legal VAT. The various offers are valid until stocks are exhausted.
The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.
Each order submitted by the customer either electronically or by telephone automatically binds all the products that have been declared based on their availability and for 24 hours from the moment of submission. When the time of 24 hours has passed without it being possible to communicate with the customer on the data he has declared or the payment, the computer system of the company automatically cancels the respective order, immediately releasing the pieces and making them available for sale again.
Orders made by way of payment by bank deposit, payment must be made by 13.00, to confirm that it is an order of the same day. Otherwise it is estimated that it is the next day.
For orders concerning large quantities (more than 3 pieces) it is necessary to contact our store for the correct availability of the products before making the payment.
For any cancellation of an order (in whole or in part) you should contact immediately via e-mail at: firstname.lastname@example.org
The possibility of canceling the order is given until the time when we will inform you about the shipment of your order. Any cancellation after this period is impossible. Force majeure: If for reasons of force majeure (eg bad weather, strikes, lack of stock, etc.) it is not possible to deliver the products to you within the specified time we will inform you via e-mail, in order to tell us if you wish the completion of your order.
In the event that the customer is a natural person (ie not a legal entity, even non-profit) who buys products remotely from our online store exclusively for his private use and not in the context of his professional activity, he is entitled to withdraw unreasonably from the distance purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of the physical possession of the product, returning the product to its original condition.
Along with the products you wish to return you must provide proof of retail sale. To avoid your own inconvenience, it would be useful to check the condition of the products available and their intact packaging carefully at the time of delivery of the order, in order to identify any obvious defects (eg broken goods, wrong item, etc.) .
Exceptions to the Right of Withdrawal:
The company is not obliged to refund to the consumer part or all of the price of the returned product following unjustified withdrawal, if there is a reduction in the product's value due to the use of the product by the consumer in an inappropriate manner, i.e. in a manner that escapes the usual examination of product to ascertain its nature, characteristics and function, as it would take place in a physical store.
In this case, the consumer is responsible for the impairment of the product's value due to its improper use. Our company expressly reserves the right to check the returned product after receiving it and withhold part or all of the price depending on its diminished value at the consumer's responsibility due to improper use.
As an exception, the right of the consumer to withdraw without reason from the distance sales contract does not apply, and the consumer cannot return the purchased product free of charge, in the following cases:
(a) In cases where the products have been manufactured specifically for the consumer, with special specifications or requirements of the consumer or in general products personalized for the consumer (custom made products).
(b) In cases where the products have been used, as their use clearly goes beyond the scope of the usual examination of the product to ascertain its nature, characteristics and function, as it would take place in a physical store, making the product second hand.
(c) In the case of programs and software, which have been unsealed from their packaging. In case of registration of the product (e.g. smartphone) in any system or in the case that the product carries an advertising welcome message at the start of operation, it is not possible to withdraw.
(d) In the case of products that are not suitable for return once unsealed for health or hygiene reasons.
(e) In cases of provision of services, after the full provision of the service.
(f) In cases where the contract is not concluded remotely, but after your visit to our physical store, you have no right of withdrawal.
(g) The customer, if he concludes the sales contract for professional use, i.e. the product has been purchased with an INVOICE.
Online Dispute Resolution (ODR) Platform
On 15/02/2016, Directive 2013/11 / EC was incorporated into Greek legislation (with JM 70330/2015) which provides for the possibility of electronic settlement of consumer disputes through the Electronic Dispute Resolution (ODR) platform of the European Commission. . It is a dispute resolution mechanism through certified dispute resolution bodies (ADRs) that undertake to reconcile differences between consumers and suppliers online, quickly and at a low (compared to court) cost.
In this context, the European Alternative Dispute Resolution Body (http://ec.europa.eu/consumers/odr) is the hub for managing consumer requests to be sent to suppliers. In case the consumer has any problem with a purchase made by the Online Store and resides within the EU he can use the following website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.
The certified for this purpose the Alternative Dispute Resolution Body (ADR) is:
the European Consumer Center of Greece (ECC GREECE), 144 Alexandras Ave., PC 11 471, Athens, +30 2106460284 +30 2106460784 email@example.com and the respective consumer can contact in order to be guided throughout the process of submitting and processing a possible complaint.
It is worth noting that the parties are able to leave the process at any stage and continue the whole process in the competent courts. Consumers must, before applying to the Alternative Dispute Resolution body, contact the supplier in order to resolve the dispute directly with him.
If you see that the packaging is damaged or torn DO NOT receive the product and if you receive it will be at your own risk.
All our products are covered by a guarantee with their purchase document from the official service of their respective dealership.
To be covered by warranty, send the product accompanied by a copy of the purchase document directly to the official dealer service in order to pass a technical inspection.
By purchasing any product from our store, we provide you with an additional D.O.A. (Dead On Arrival) - D.A.P. (Dead After Purchase), if it is a defective product from the beginning.
The D.O.A.-D.A.P. provided for the first 7 calendar days from the date of purchase of the product, under the following conditions:
The product must be sent by the customer within 7 days from the date of receipt, with its complete packaging and the original purchase document.
The malfunction of the product must be due to a defect of the manufacturer and not to a damage caused by misuse of the product, such as a fall, operation outside the manufacturer's specifications, internal or operational intervention by unauthorized technicians, etc.
The procedures that must be followed to be covered are:
Send the product to our store and in turn we send it to the respective authorized service for technical inspection and official report of the fault. If it is ascertained by the official service that the damage is due to a construction problem and not to the fault of the user, we proceed to replace the product.
Device replacement is not possible in case of operating system reinstallation or battery replacement.
Returns of products due to incorrect choice of the original product by the customer (eg wrong choice of color or incorrect estimation of any damage) the cost of return, are borne entirely by the customer.
In case that the result from the technical inspection reports a mechanical problem of the device, then our store proceeds, after consultation with the customer, to replace the product with another or to return the money to the customer.
The return cost is borne by the customer.